Discover a more connected career
We are seeking an Associate Analyst IT Support to provide training to users and trouble shoot technical problems with hardware and software.
Connecting you to great benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you’ll do
- Serve as the primary point of contact for end-user technical support, addressing day-to-day business needs promptly and professionally
- Troubleshoot and resolve daily hardware, software, and network connectivity issues for employees.
- Deploy, maintain, and troubleshoot physical hardware, including laptops, desktops, monitors, phones, and peripheral equipment.
- Perform routine system updates, patches, and security configurations to ensure optimal performance and security.
- Manage the hardware procurement process, including sourcing, obtaining quotes, and purchasing necessary IT equipment.
- Maintain vendor relationships and coordinate with suppliers for hardware repairs, returns, and warranties.
- Track and manage IT inventory, ensuring accurate records of all company-owned assets and software licenses.
- Travel to field offices as needed
What you’ll need
- Minimum of 2 years of previous IT support experience
- Technical aptitude with strong PC literacy skills
- Ability to learn and apply technical information in a fast paced environment
- Working knowledge of relevant software, hardware and other equipment
- Ability to use remote sessions to assist users
- Strong communication and customer service skills
Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.