Discover a more connected career

This position reviews the assigned customer-base closeout packages in detail with the purpose of ensuring that documentation and records meet both customer contract specifications and Company standards.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Checks and verifies documented units used from the field and PMO production reporting process to verify compliance and completeness in respect to Company processes and individual Customer requirements;
• Completes, maintains, and submits all required construction documentation to the customer;
• Informs the appropriate PMO Manager and Operations personnel of any work that is either not compliant or insufficient;
• Documents and tracks closeout package issues/discrepancies from identification, through completion and resolution;
• Analyzes noncompliance data to identify trends and works with PMO Managers as they develop and implement process improvement measures;
• Assists in periodic training of processes, procedures, units, and billing as needed;
• Communicates professionally with Customers and Company stakeholders at all levels to resolve issues and get closeouts/billing successfully approved and paid;
• Helps hold others accountable so that billing processes are followed and that proper procedures are used for corrections;
• Assists and/or supplements special projects as requested to maintain contract compliance;
• Is cognisant of and adheres to specified deadlines and prioritizes work to meet them;
• Other duties as assigned.
  
  

What you’ll need

• Associates Degree in an industry related field and 3 years of OSP Telecommunications contract service experience (specifically reading, analyzing and utilizing contract units) or 5 years of OSP Telecommunications contract service experience (specifically reading and utilizing contract units);
• Knowledge and understanding of standard telecommunication construction industry closeout practices;
• Strong computer skills required;
• Able to constructively give and receive both positive and negative feedback;
• Complex problem solving, analytical and critical thinking skills;
• Meticulous organizational skills;
• Proficient use of Google Applications (Docs, Sheets, and Meets) strongly preferred;
• Able to read and comprehend industry related standards, procedures, specifications, requirements, manufacturer’s instructions, contracts, etc.
• Must be willing to develop and enhance quality metrics and accept feedback.

Core Competencies:

• Strong interpersonal and conflict resolution skills
• Exemplary communication skills, both written and verbal
• Acute attention to detail
• Openness to change
• Self-motivated and driven
• Organizational commitment and congruence

Work Environment/Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sit, stand and/or walk
• Frequent use of sight (specifically, close to perform computer work), hearing and voice
• Use of hands, arms, and fingers to perform routine and repetitive tasks
• Occasional light to moderate lifting (up to 30 lbs)