Discover a more connected career

Under the direction of the Director of Safety and Risk, this position is responsible for the administration of all Workers’ Compensation, General Liability, Auto Liability, and Property Damage claims as well as the general support of the Safety department. This positions primary function is to facility end-to-end claims processing, documentation and adjudication. 

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Supports, investigates, and documents all aspects of WC, GL, AL and Property claims;
• Reviews and evaluates damage claims and makes recommendations for resolution;
• Facilities and maintains extensive contact with internal and external stakeholders in the claims process;
• Maintains a high level of communication internally regarding claims status updates as well as externally with claimants, insurers, and insurance brokers;
• Actively participates in Company and Corporate claim reviews;
• Conducts claims audits to find trends to monitor for safety compliance concerns and makes recommendations to Safety Director for training opportunities; 
• Supervises accurate classifications and entry of new claim information, claim payments, and reserves on computer system, inputting concise yet sufficient file documentation for accurate and appropriate management;
• Researches claims and records correspondence and other pertinent back-up documentation; 
• Conducts training with appropriate employees on the claims process;
• Analyzes claims to determine the extent of Company liability; 
• Maintains claim files such as records of settled claims and an inventory of claims requiring detailed analysis, including regular follow up in a timely and professional manner;
• Collects Liability Releases in all settlements;
• Files insurance claims as required; 
• In conjunction with Management and the Company HR department, hires and effectively leads department team members; prepares and executes employee-related documentation as needed;
• Maintains a keen understanding of trends, developments, and best practices in the telecommunications industry, safety, and claims;
• Acts as a liaison between Corporate and field offices in regards to claim processing and closure; 
• All other duties as assigned.

What you’ll need

• Associate’s degree in Business, Occupational Safety and Health, Education, or a field with transferrable skills, and 2-4 years of related work experience, or combination of education and experience required;
• 2 or more years of  Supervisory experience preferred;
• In depth knowledge of the telecommunications industry, insurance, or risk management;
• Ability to read and understand written and verbal instructions, correspondence and memos;
• Effective and respectful written and verbal communication with all applicable stakeholders, both internal and external, at all levels of the organization;
• Ability to apply reasoning and understanding to solve practical problems; 
• Ability to multi-task and prioritize with a strong attention to detail;
• Proficient use of computer hardware and software including but not limited to Internet software and databases. Familiarity with Googled-based applications is preferred;
• Understanding and use of general arithmetic such as addition, subtraction, multiplication, division, units of measure and weight using whole numbers, fractions and decimals;
• Ability to work flexible hours including overtime and weekends as needed;
• Self-motivated and driven with the ability to work independently on assigned tasks with minimum guidance;
• Valid driver’s license with favorable driving record required. 

Core Competencies:

• Strong leadership skills with a focus on collaboration
• Project Management
• Problem Solving
• Develops talent effectively
• Self-Management
• Resourceful
• Ensures accountability
• Ability to develop and maintain relationships
• Dependability 

Work Environment/Physical Demands: 

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting, standing and/or walking as required;
• Occasionally bend, squat, kneel or twist;
• Safely lift up to 25 lbs occasionally; 
• Frequent use of sight, hearing, and voice;
• Frequently perform routine and repetitive tasks with hands, arms, feet and/or legs including use of computer keyboard, mouse, and phone;
• Occasionally be in a moderately noisy environment;
• Ability to safely wear job-specific PPE including but not limited to: eye, hearing, head, respiratory and foot protection as well as appropriate high-visibility clothing.