Discover a more connected career

Trawick Construction is seeking a Sr Technical Trainer to join our team.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

Field Training Duties:

• Responsible for orientating, training and evaluating field technicians to be successful.
• Train and demonstrate to all field employees’ safety requirements, installation specifications, driving requirements, customer services standards and administrative requirements and standards relating to their job.
• Foster and maintain relationships with production and salaried team members and adjust training to meet the needs of both.
• Evaluate and monitor the quality of work and hourly production rate of pay for each new field technician in production to ensure they are meeting all standards or if they may need additional training to be successful.
• Coach and counsel trainees when performance concerns arise.
• Administer tests and evaluates the performance and conduct of all field employees prior to releasing them to production.
• Coordinate all on-the job training for all technicians that require additional training as needed.
• Communicate all training progress or concerns to project management and in a timely and professional manner.
• Travel required and other duties as assigned

Safety Duties Include: 

• Ensure that employees are adhering to all safety requirements and regulations and lead or assist in weekly Safety / Communication Meetings.
• Help support company safety programs including Drive Cam
• Monitor safety regulations and provide technical support to field personnel to ensure compliance with Federal and State safety regulations.
• Identify company safety training needs and assist in development and coordinate safety training programs.
• Periodically audit field practices and records to ensure compliance with company programs and Federal/State occupational safety and health regulations.

Other Duties Include: 

• Perform regular “ride-outs” to ensure quality, installation specifications, safety and customer service requirements are being met.
• Perform JSO’s on a monthly basis
• Coach, counsel and evaluate field technician’s performance.  Develop personalized improvement plans when needed.
• Listen to and resolve employee issues and concerns quickly.
• Open and close the office when needed.

Quality Control: 

• Identify, monitor, and address problem areas and customer service/quality control issues and complaints.
• Establish workable quotas.
• Perform Quality Control Inspections.
• Resolve escalated customer issues quickly and in a manner that satisfies the customer; educate employees associated with the issue to resolve such issues without escalation.
• Investigate and or resolve all trouble calls after install and damages.
• Perform various Cable Technician duties as needed, including but not limited to, carrying, and climbing a ladder when necessary.

What you’ll need

• High School Diploma or GED
• Understands and demonstrates standard practices of installation of satellite, cable, telephony, and related services.
• Supervisory experience in cable television, telecommunications, or customer service industry a plus.
• Industry related certifications are a plus.
• Excellent communication skills.
• Must be able to work a flexible schedule including weekends
• Must be able to travel out of state on an as needed basis.
• Occasional travel required and other duties as assigned