Discover a more connected career

This is an exciting opportunity to join the Maryland Operations Team at UtiliQuest, LLC as an Operations Manager. UtiliQuest, LLC, a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

The Operations Manager reports directly to the Director of Operations. In this role, the ideal candidate will perform work that is responsible for overall direction, coordination and evaluation of the field units. The Operations Manager will carry out leadership responsibilities in accordance with the organization’s policies and applicable laws, while managing all operational aspects of the Center.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Provides leadership through a hands-on approach for the overall day to day operations of the Center.
• Creates and maintains good working relationships with clients, excavators and employees.
• Promotes and maintains a strong safety culture throughout the center for all employees.
• Builds and trains a team of Supervisors who are driven and understand the key performance indicators and economic engines of the business.
• Conducts daily and weekly planning meetings to ensure quality control is in place.
• Active part of the financial forecast process and budget preparation.
• Works to reduce unnecessary expenses, damages and risk for company liability in auto accidents and workers’ compensation cases. 
• Conducts performance reviews and provides regular performance feedback and development opportunities for employees.
• Observes activities to ensure compliance with government regulations and safety standards.
• Performs investigations as needed, resolves issues and concerns in partnership with other departments for resolution.
• Collaborates with company senior leadership to implement policies and administrative procedures.
• Reviews daily and weekly scorecards and communicates expectations to field techs to ensure performance metrics achieved.
• Validates and approves daily personnel time reports in SAP, WFS and Q Manager.
• Represent the company at various damage prevention forums and community meetings.
• Develops technicians and has the overall responsibility for employee engagement and morale.
• Overlook and approve day to day load management activity.
• Performs all other duties as assigned.

What you’ll need

• High school diploma or GED equivalency is required. 
• BS/BA degree preferred.
• Two (2) or more years of management and/or supervisory experience required.
• Utility locating experience or related industry experience preferred.
• Advanced technical skills with various computer applications and experience using Microsoft Office Suite preferred.
• Demonstrated ability to work efficiently with attention to detail, individually and collaboratively in a team, meet demanding deadlines in a fast-paced environment, and prioritize workflow.