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Damage Investigator - Fisherville, VA

This is an exciting opportunity to join the Operations Team at UtiliQuest, LLC as a Damage Investigator. UtiliQuest, LLC a leading provider of quality underground utility damage prevention for over three decades. With headquarters located in Alpharetta, Georgia just north of Atlanta, we have offices located in states including California, Indiana, Ohio, Arkansas, Louisiana and the Eastern US from Florida to New York with over 2,800 employees. Founded in 1998, UtiliQuest is a subsidiary of Dycom Industries, a leading provider of specialty contracting services to the telecommunications and infrastructure industry.

Meet the team

Our Damage Investigator plays a critical role in supporting our Operations partners in damage prevention and quality assurance initiatives. As a result, we hold ourselves to high standards and expectations. It is key that you are a self-motivated professional with a strong work ethic, organizational and interpersonal skills, and are ready to add value to our team on day one.  

The Damage Investigator reports directly to the Operations Manager. In this role, the ideal candidate will be highly organized with the ability to prioritize multiple tasks, while focusing on quality and integrity in the Damage Investigation process. The DI objectively investigates utility damages and communicates findings to management. The DI improves quality in assigned areas by identifying and addressing field quality deficiencies resulting in fewer damages.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships,  pet insurance, and much more!

What you’ll do

• Collaborate with Operations partners to identify potential opportunities for damage prevention through the field audit process.

• Identify at-risk Field Technicians who need additional training to prevent potential for damages.

• Perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per client.

• Correct the field risk findings and coach/mentor technicians.

• Provide frequent and ongoing feedback to FIeld Check partners to improve quality results, reduce damages and ensure audit requests are being submitted with proper documentation.

• Communicate audit and investigation findings with quality assurance and operations management, both verbally & in written format. 

• Effectively balance various job responsibilities while meeting daily productivity & efficiency standards, and completion deadlines.

• Provide witness testimony in small claims and litigated cases when necessary.

• Promote and maintain a strong safety culture and ensure quality standards are being met.

• Operate company vehicles in a safe manner and maintain a professional appearance.

• Will support hands-on utility locate training and education in Damage Prevention

What you’ll need

            High School Diploma or GED equivalency

• Two (2) or more years of experience locating underground utilities and/or combination of related experience required

• Thorough understanding of utility locating procedures, marking standards and proficiency with locate equipment.

• Ability to troubleshoot difficult locates and proficiently interpret all utility plats.

• Demonstrated ability to appropriately coach and mentor technicians.

• Apply critical thinking skills to understand problems, analyze facts and anticipate results to make decisions based on available information and meet deadlines.

• Excellent verbal and written communication skills, including ability to communicate effectively with diverse individuals at all levels and areas within the organization

• Proficiency in computer based technology and ability to learn new systems & software related to the role.

• Ability to be flexible and adaptive in a fast-paced and dynamic work environment

• Respond to emergency calls, as needed.

• Proficient in the use of hand tools and equipment. (shovels, screw drivers, wrenches, and ped keys etc.)

• Ability to carry 3-5 lb electronic locating equipment for extended periods of time; lifting objects up to 50 pounds or lifting in excess of 50 lbs with tool aids.